Terms & Conditions (“Website Consumer”)

Last Amended: May 12, 2023

  1. These terms


1.1          What these terms cover. These are the terms and conditions on which we supply products to you (the consumer), whether these are goods and/or services. We reserve the rights to change the contents  of these terms at any time without notice, by posting such changes on our website. It is your responsibility to familiarise yourself with the terms regularly to ensure that you are aware of any changes.


1.2          Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these, please contact us to discuss.


1.3    How to contact us. You can contact us by telephoning or by writing to us at info@marwanmotorsl.co.uk


1.4          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


1.5          “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


1.6          How we will accept your order. We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order. Our acceptance of your order will take place when we email you to accept it prior to the dispatch of the goods, this is your order confirmation email, at which point a contract will come into existence between you and us.


1.7           If we cannot accept your order. If we are unable to accept your order, we will inform you of this by telephone or in writing by email. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Please note that this list is not exhaustive. If we cannot accept your order we may offer you an alternative product, failing which we will refund your original order price.

              Refunds are usually made in the same form of payment originally used for the purchase. When a refund is made to a credit or debit card it may not show up in your account straight away as the clearing banks take time to process the refund. Typically, this can take up to 7 working days, but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer.


1.8         Your order number. We will assign an order number (this is a 7 digit number) to your order and tell you what it is when we accept your order, this will be contained within your order confirmation email.

             It will help us if you can tell us the order number whenever you contact us about your order.